We aim to provide top service 100% of the time. Sometimes, things don't go according to plan, but we try to make the whole experience as easy as possible for the customer...this is an email from a gentleman who suffered a slight blip in proceedings, but thought the way we managed the problem was exemplary. Thanks Pal!

Hi Claire,

Once again, thank you for your prompt response. I have spoken to Perrin & Rowe and they are to send the spare parts.

I am really impressed with your after sales service, efficiency, 'no- quibble' guarantee and professionalism. I would recommend your products without hesitation to all my friends & property colleagues.

Thank you,
Pal